Privacy policy
Last updated: 2 July 2026
Brand name: Mahesya
Contact email: support@mahesya.com
WhatsApp support: +91 8076 241 503
Business address: Mamura, Sector 66, Noida, Uttar Pradesh, India
Service area: India only
Mahesya respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect customer information when you visit our website, place an order, contact us or interact with our ads and social media pages.
1. Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Shipping address
- Billing address
- Order details
- Payment status
- Customer support messages
- WhatsApp communication details
- Website browsing activity
- Device, browser and basic technical information
We do not intentionally collect more information than needed to process orders, provide support, improve our website and communicate with customers.
2. How We Use Your Information
Your information may be used to:
- Process and deliver orders
- Confirm COD orders
- Send order updates
- Share tracking details
- Handle returns, refunds and exchanges
- Respond to customer support queries
- Improve our products, website and services
- Prevent fraud or misuse
- Run ads and marketing campaigns through Meta platforms such as Instagram, Facebook and WhatsApp
- Send promotional updates where permitted
3. Payments
Online payments are processed through Razorpay or other payment providers available at checkout.
Mahesya does not store your full card details, UPI PIN, net banking password or sensitive payment credentials.
Payment providers may process your payment information as required to complete the transaction securely.
4. WhatsApp, Email, SMS and Calls
By placing an order or contacting Mahesya, you agree that we may contact you through WhatsApp, email, SMS or phone for:
- Order confirmation
- Delivery updates
- Payment confirmation
- Return or exchange support
- Customer service
- Important order-related updates
Promotional messages may also be sent where permitted. You may request to stop promotional communication at any time.
5. WhatsApp Communication
Mahesya may use WhatsApp to provide quick and helpful updates to customers.
WhatsApp updates may include:
- Order confirmation
- COD confirmation
- Payment update
- Dispatch update
- Tracking details
- Delivery update
- Return or exchange support
- Refund support
- Customer service replies
- Important store updates
Promotional messages, offers, product launches or marketing messages may be sent where permitted.
Customers can request to stop promotional messages by replying “STOP” or contacting support@mahesya.com.
Order-related messages may still be sent when required to complete or support an order.
6. Meta Ads and Tracking
Mahesya may run ads through Meta Business Suite, including Instagram, Facebook and WhatsApp-related marketing tools.
We may use cookies, pixels or similar technologies to understand website activity, measure ad performance and show relevant ads.
You may control cookies through your browser settings.
7. Cookie Policy
Mahesya may use cookies, pixels and similar tracking technologies on our website.
These technologies help us:
- Keep the website working properly
- Understand website visits and customer behaviour
- Improve shopping experience
- Measure ad performance
- Show relevant ads on platforms like Instagram and Facebook
- Remember basic preferences where applicable
Customers can control or disable cookies through browser settings.
Disabling cookies may affect some website features or checkout experience.
8. Sharing of Information
We may share limited customer information with:
- Delivery/courier partners
- Payment providers
- Shopify and website service providers
- Marketing and advertising platforms
- Customer support tools
- Legal or regulatory authorities, if required
We do not sell customer personal information.
9. Data Protection
We take reasonable steps to protect customer information from unauthorized access, misuse, loss or disclosure.
However, no online system can be guaranteed 100% secure.
10. Customer Rights
Customers may contact us to request access, correction or deletion of their personal information, subject to legal, payment, tax, fraud-prevention and order-record requirements.
For privacy-related requests, contact:
Email: support@mahesya.com
WhatsApp: +91 8076 241 503